remove the labels – Gadgets and Life

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A Comcast customer service rep gives an inside look at life inside the cable giant’s support systems. The CSR complains that Comcast is a “giant, uncaring machine,” and then goes on to offer up several tips on how to navigate it. They also answer a number of questions — including why it can be difficult [...]

A thirty-eight-year-old former Cox employee has pleaded guilty to hacking into the cable company’s systems, which resulted in a multi-state service outage back in May. William Bryant of Norcross, Georgia, faces a maximum sentence of 10 years in prison and a $250,000 fine. According to the government, Bryant’s manager asked him to resign his position [...]

The Washington Post is annoyed that Verizon won’t tell them when and where the company plans to deploy Verizon FiOS in the DC area. Locals are annoyed that FiOS has been deployed in all the surrounding areas, but not in DC itself — and Verizon is staying quiet when asked by lawmakers and journalists when [...]

Light Reading reports that CableLabs has just certified an as-yet-unannounced piece of hardware from Sling Media that incorporates a DOCSIS 2.0 cable modem and a Slingbox. Somebody at the FCC apparently leaked the device manual and several foggy images of the new device back in August, but it now appears to be officially certified by [...]