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Consumer Group Sues Sprint – For un-refunded data card billing mistakes

In: broadbandreports.com|Site Feeds|VoIP

30 Nov 2007

The San Diego-based Utility Consumers Action network (UCAN), a California consumer group, has filed a lawsuit against Sprint, according to RCR Wireless News. The group accuses the nation’s third largest wireless carrier of improperly billing — claiming that Sprint has been charging data card customers fees and taxes that should only be applied to phone bills. In other cases, data card users were billed erroneously for text messaging.

The San Diego-based Utility Consumers Action network claims Sprint Nextel was charging taxes and fees erroneously to mobile data card customers, treating them as voice phone customers because a phone number is assigned to each card. In addition, according to UCAN, Sprint Nextel was allowing text messages to be charged to data broadband cards, though the customers could not receive or send text messages with the card.

According to a local San Diego NBC affiliate, Sprint seems to acknowledge the error when customers discover it, but hasn’t refunded impacted users. As with many recent Sprint gripes, the mistake appears to be a result of Sprint’s merger with Nextel, and the subsequent effort to merge their billing systems.
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