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Comcast User Charged $2 To Stop Junk Mail – Adventures in nickel and diming continue…

In: broadbandreports.com|Site Feeds|VoIP

29 Feb 2008

Last Summer, Comcast started charging customers in many markets an additional $1.99 fee if they wanted to pay their bill at the local Comcast office. Last January, they started charging users $4 if they wanted to speak to a live human being on the phone to pay their bill. Now, the Consumerist claims they’ve found another way to make a profit: charging users a $1.99 “change of service” fee if you want the company to stop sending you junk mail:

I noticed a $1.99 “change of service” charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee: “It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time “Change of service” fee associated with making that change on the account.” I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.

We’ve fired off an inquiry to Comcast to see if this is standard practice or a billing error.
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