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New Feature: Inventory Reserve

In: Fashion|T-Shirts

27 Jul 2008

In the past, a few stores have run into the issue of overselling a product. This could happen when the product had only one left in stock and two people went to buy it at the same time. That’s a pretty frustrating experience since it usually means emailing one of the customers explaining that they don’t actually get the item they thought they were getting. Well we weren’t very happy with that so we did something about it.

The source of the problem is a delay between the sale being made at PayPal and us being notified so we can update the inventory. To get around that, we’re trying a new feature we call inventory reserve. Now when your customer adds an item to their cart, it’s removed from your inventory for 10 minutes. This gives them time to checkout while preventing someone else from buying the same item. If they don’t end up buying the item, it gets added back to your inventory and becomes available for purchase again.

If you run a store that receives a rush of orders on limited products, please let us know how this new feature works for you.

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