SOUTHFIELD, Mich., Nov. 12 /PRNewswire/ — In a joint initiative, the
Automotive Industry Action Group and Original Equipment Suppliers Association
collaborated to develop the first-ever automotive industry guideline to
promote consumer satisfaction and continuous warranty improvement. This new
publication, Consumer-Centric Warranty Management: A Guideline for Industry
Best Practices, focuses on how automotive vehicle manufacturers and their
supply chain partners can achieve exceptional consumer satisfaction through
incident rate reduction and the elimination of recurring warranty issues.

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The cost of vehicle warranty is staggering, with a large percentage of
claims driven by the frustrating no-trouble-found (NTF) diagnosis.
BearingPoint, Inc. estimat…

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