Wave Broadband Institutes 3GB Daily Cap? – Customers report being throttled from 10Mbps to 1.5Mbps…

12 Jan 2009

Customers of Washington, Oregon and California cable operator Wave Broadband (see our user reviews) say that the company has begun throttling their customers’ 10Mbps connections back to speeds of 1.5Mbps or slower should they consume more than 3GB per day. According to posts to our forums, customers say that their connections remain throttled for twenty four hours after the invisible cap is crossed. Section 7 of Wave’s service agreement (pdf) does mention that the carrier does employ consumption limits, throttling and may even charge overages, but makes no clear mention of what limits are:

I agree that Wave Broadband or ISP may change the throughput, consumption, and other applicable limits of any tier(s) by ammending the price list or Terms of Use. My continued use of the HSD service will constitute my acceptance of any new limits. I also agree that Wave Broadband may use technical means, including but not limited to suspending or reducing the speed of my service, to ensure compliance with these limits and the Terms of Use, and that Wave Broadband or ISP may move me to a higher tier of HSD service or impose other charges and fees if my use exceeds these limits.

There’s some dispute amongst users as to how the caps work and what the limits are, so we’ve reached out to Wave to confirm specific details (the caps may be market specific), but have yet to hear back. Someone claiming they work for Wave has posted to our forums suggesting that the carrier had grown faster than expected, and would soon add additional capacity. Capology 101: If you’re going to employ caps, be clear about what they are.
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