First cable companies insisted that people canceling TV service weren’t real. Then, as companies began noticing the last two quarters that people were actually canceling TV service due to cost, they began insisting those consumers really don’t matter all that much (which is only true when looking at the relatively massive size of some companies). The reality is that you can’t continue to impose rate hikes twice a year and not see some consumer response; the cable industry just doesn’t care because they feel these consumers are little more than a statistical blip.

The seriousness with which cable companies take consumer concerns about high prices is reflected in the way they continue to gleefully impose rate hikes on not only cable TV but DVR rentals and other services. When they do try their hand at the unfamiliar idea of lowering prices, the end result is often somewhat insulting, like Time Warner Cable’s new entry level cable tiers that offer no consumer value and are loaded with restrictions like the inability to bundle it with additional services, or even use a DVR.

Following in Time Warner Cable’s footsteps, Charter is illustrating what they think about cord cutters and those struggling financially, by sending out notices saying they’ll be hiking the price of, well, everything:

effective with your January Statement pricing will be adjusted for TV Install fees: New Primary Outlet Installation and Reconnection will be adjusted from $29.99 to $39.00; Change of Service Special Trip from $23.62 to $30.00; Additional Outlet with Initial Install from $9.87 to $9.99; Additional Outlet with Special Trip from $29.86 to $39.00; Labor Charge (formerly Hourly Service Charge) from $34.85 to $39.00; Inside Wire Service Call from $35.00 to $45.00; Ancillary Equipment Install with Initial Install from $5.99 to $9.99 and Ancillary Equipment Install with Special Trip from $27.15 to $35.00.

Public Access Fee will change from $0.52 to $0.55, Franchise Fee will change from $1. 13 to $1.17. Basic Service Tier from $12. 85 to $16.21 an increase of $3.36; Expanded Service Tier from $48.14 to $44.78 a decrease of (-$3.36). Customers in a promotion will not see this immediate price change; however, new pricing will apply at the end of your promotional period.

While Charter jacked up the price of essentially everything, they did reduce the price of their “Expanded Service” tier from $48.14 to $44.78. However, they actually increased the price of their entry-level “Basic” service tier $12.85 to $16.21. Why? As Charter customers in our forums correctly note, Charter was seeing more customers downgrading to their cheapest TV tier due to the economy, so they raised the price and lowered the price of the next level tier in the hopes they’d upgrade. Cable’s borderline disdain for cash-strapped customers couldn’t be any more clear, and it will be a historical cornerstone when the story of the inevitable (but glacial) Internet video (r)evolution is told.

Link to the original article…

With Comcast and NBC’s immense lobbying firepower, there’s virtually no chance their merger will be denied by regulators and while there will be some conditions, recent history suggests the conditions may only give a quick nod to substantive consumer protections. According to the Wall Street Journal however, these conditions will be “significant” focused largely on preventing Comcast from withholding, or threatening to withhold, NBC Universal’s programming from competitors. The Journal also claims that the FCC is considering imposing some kind of network neutrality requirements on Comcast’s network:

The FCC is looking at all parts of Comcast and NBC Universal’s combined online-video distribution chain for ways Comcast could promote content over its rivals. The agency is considering imposing a “net neutrality” condition on Comcast’s Internet network, banning it from deliberately slowing or blocking legal traffic. FCC staff members are meeting twice a week with commission Chairman Julius Genachowski about the deal and have set an internal deadline of circulating proposed conditions by mid-December, according to a person familiar with the review.

Given the contentiousness of network neutrality and the FCC’s seeming unwillingness to seriously tackle this issue, any neutrality language will likely be very vague and focused on simple transparency if it even survives the final cut at the FCC. According to the Journal, final DOJ approval could come within weeks, though Comcast is apparently kicking back at any proposed conditions that would cover Internet video.

Link to the original article…

Back in June Hulu announced Hulu Plus, a $10 a month broadband video subscription service that is supposed to allow users to access entire back catalogs of TV shows above and beyond what’s available on free Hulu, albeit still with commercials. In August, a scathing study showed that the service really wasn’t worth much with 88% of the content already available for free via normal Hulu.

After significant criticism, Hulu is now considering reducing Hulu Plus to $5 a month according to Peter Kafka at AllThingsD:

Hulu is considering cutting the price of Hulu Plus, the subscription service it began testing in June, sources tell me. I’m told the video site is talking about slashing its $9.95 per-month fee in half, to $4.95… a price cut would indicate that consumers haven’t bought in to the pitch. That shouldn’t be a shock, considering the other video options that consumers have, and the limits that Hulu’s content providers have placed on the service.

As we noted earlier this week, Hulu’s made it very clear they don’t want to truly disrupt and reach their full Internet video potential for fear of upsetting their broadcast owners and that’s before they become part of an even larger Comcast media empire. Like other recent decisions, charging and paywalling first and considering whether you’re offering real value later falls right in line with typical broadcast/cable thinking.

It’s not clear if $5 a month would be any more compelling, though if you act now, Hulu will buckle to the most ridiculous demands of broadcasters at no additional cost.

Link to the original article…

According to the latest J.D. Power and Associates Residential Television Service Satisfaction study, consumers are “notably less satisfied” with TV services than last year. That isn’t surprising given the relentless and often bi-annual rate hikes imposed by satellite, telcoTV and cable TV providers, which resulted in new and notable cord cutting last quarter. According to the study, Customer satisfaction with the cost of television service averaged 541 out of 1,000 in 2010, down 14 points from 555 in 2009.

The study measured satisfaction with TV services in four regions (East, West, North Central, South). AT&T U-Verse and Verizon FiOS ranked highest among TV providers, though the cable companies ironically rank higher on residential phone service.

Overall, customers continue to be annoyed with price hikes, which are courtesy of the endless dance of death between broadcasters (who continually hike programming costs) and TV operators (who pass these costs on to consumers along side hikes and new fees of their own). Consumer annoyance has been amplified by a sour economy, and mirroring recent concerns from the investment sector, JD Power notes that these hikes can’t continue indefinitely:

“It’s apparent…that TV providers must better communicate their price-value proposition, as customers are increasingly voicing irritation with the amount of their monthly bill. Seventy-four percent of customers who say they definitely or probably will change TV providers in the next year cite price as a major reason to switch.”

Consumers (for now) continue to pay for services despite these hikes, which is obviously good news for TV providers. But despite changing state laws to ease telcoTV entry into the sector (many times at the cost of consumer protections, local rights, and increased deployment), TV price reductions promised by lobbyists never arrived. Carriers instead engage in non-price competition, and focus on creating the illusion of value through added services that are often half-assed (see AT&T’s Hulu clone, for example).

The TV sector is begging for disruption and the entry of inexpensive, simple, a la carte Internet video options. There’s an endless flood of articles insisting that Internet video isn’t a threat, but that’s largely thanks to the fact that broadcasters are constricting TV streaming licensing for fear of cannibalizing TV revenues, resulting in limited alternatives for consumers. If these endless carriage disputes continue, cable operators may eventually balk, and broadcasters may open their eyes to alternative delivery opportunities.

Link to the original article…

Logitech this week fully unveiled their GoogleTV-based broadband video device over at the company blog, and began pre-orders via their website. The skinny: the $300 Logitech Revue with Google TV comes with a wireless keyboard and directional pad, a flurry of Google apps (including Netflix support) and broadband streaming capabilities.

There’s also a slew of accessories, including a $150 HD video chat camera, a $100 larger keyboard, and $130 mini controller.

Dish Network meanwhile says they’re going to sell the device for $179 instead of $300 but charge an ongoing yet to be determined monthly fee.

Link to the original article…

As part of their franchise agreement with New York City, Verizon was required to deploy FiOS services to every home in New York City by 2014 though the agreement allows Verizon lawyers to wiggle over, under and around those obligations should Verizon not see the kind of service uptake they’d like. According to Verizon, they’ve now passed about 1.8 million homes and businesses, or 58% of the roughly 3.1 million households in New York City.

Verizon says they’re ahead of their agreement to pass 54% of NYC premises by the end of this year. Of course while Verizon is moving forward with FiOS deployment in several cities where they’ve signed franchise agreements, they’ve frozen overall FiOS expansion elsewhere.

Link to the original article…

When I first wrote about Sym-Bionic Titan in March 2009 [ article here ] I knew that Genndy Tartakovsky wouldn’t disappoint.

Cartoon Network is bringing animator/director Genndy Tartakovsky back to prime-time television with a new sci-fi series called Sym-Bionic Titan.

The show, one of several announced Wednesday as part of Cartoon Network’s dramatically expanded development slate, will focus on three extraterrestrials from the war-torn planet Galaluna who crash-land, only to be swept up in high school and the fate of the Earth as we know it.

Last night, Cartoon Network finally debut Sym-Bionic Titan and while the cartoon comes across as equal parts: Voltron, Samurai Jack, Gundam, mixed alongside some high school drama and a mysterious villain with a past; I’m seriously happy with what I saw. And like prior Genndy Tartakovsky offerings, expect a whole lot of action, fighting, and backstory.

Almost 18 months later, I’m pleased with the premise.

[ Links: Sym-Bionic Titan ]

With Apple TV and Google TV both vying for our attention from our desktops to our televisions, there’s plenty of more room for other media center devices, right?

The Amino Freedom is designed to support common Internet formats such as Adobe® Flash® and Microsoft® Silverlight® and is powered by the first generation of Intel and Nokia’s MeeGo for the TV – enabling us to innovate at Internet speed and keep you one step ahead of the next big thing.

Cool thing, it’s powered by the Intel/Nokia operating system, MeeGo. Bad part, it’s not due out until 4th quarter of this year. Well that and pricing is also to be announced.

[ Links: Amino Freedom ]

Apple today unveiled their new Apple TV device, which as rumors had suggested costs $99, tops out playback at 720p and is focused on renting TV episodes for a dollar or new films for five dollars.

There’s no hard drive in this incarnation, with everything streamed via either 802.11n Wi-Fi or Ethernet connectivity. The unit also comes with Netflix streaming service embedded. As rumors also suggested, broadcasters are still afraid of cannibalizing their traditional TV cash cow, so Apple scrapped a more interesting subscription-based TV service for this fairly standard rental model, which only features content from ABC and Fox.

Great price, great option if you were looking for one that has no internal storage is basically a “rent only” device; however it is not for me.

Link to the original article…

HBO hasn’t exactly warmed to the broadband-driven Internet video revolution. Over the years they’ve been accused of poisoning copies of their TV shows available for download via BitTorrent, petitioned the FCC to make DVR recording of subscription video-on demand illegal, and even hinted at possibly suing Slingbox for allowing the re-transmission of their content.

Now as Netflix streaming gains in popularity, HBO Co-President Eric Kessler tells Bloomberg the company has no intention of letting Netflix gain access to HBO content:

“There is value in exclusivity,” Kessler said in an interview. Consumers “are willing to pay a premium for high quality, exclusive content,” he said. HBO’s stand prevents Los Gatos, California-based Netflix from gaining online access to titles from all of the major studios. Netflix members can see films from Walt Disney Co. and Sony Pictures Entertainment online through a deal between the subscription movie service and Liberty Media Corp.’s Starz channel, which has separate accords with both studios.

While that’s certainly HBO’s right, it’s possible they could stand to make more money collaborating with Netflix than competing with them. HBO’s of course protecting their new broadband-video service HBO Go. HBO Go is only available to customers whose ISP or cable provider have struck an arrangement with the company and right now, only Comcast and Verizon have.

Link to the original article…

If you think 3D TV is little more than a new old gimmick that requires annoying glasses and a new television, you might want to skip this post. If you think 3DTV is a compelling product, you might be interested to note that Verizon has been working with the New York Football Giants on broadcasting the first ever NFL game in 3D (well, preseason, anyway). Verizon will be showing the September 2 preseason match-up between the New York Giants and the New England Patriots in 3D to FiOS TV customers.

If you recall, Verizon earlier this year called similar cable “first ever” 3D sports efforts “hype,” and insisted they’d be ramping up their own 3D efforts ahead of the 2010 holiday season.

Link to the original article…

Last May leaks emerged that Apple was starting to get serious about their next incarnation of Apple TV which is expected to be a much smaller, simpler broadband-connected device that will cost somewhere around a hundred bucks. Subsequent leaks indicated that the service will be co-launched with a rental service providing TV shows for 99 cents down from the $1.99 Apple charges now for standard-definition programs and the $2.99 it charges for high-definition programs.

Now Engadget has a little more detail, and says the unit won’t be capable of anything higher than 720p. Oh and Apple’s also going to change the name of the unit (which will of course be tied tightly to iTunes and have an app store) from Apple TV to iTV.

Link to the original article…